I'm an 'outsider' - am not, never was, never will be a JW, etc.
I have learned an awful lot from the board, although I realise that my knowledge and understanding can only be 'one step removed'.
I have encountered some really great people here and received some wonderful support when I needed it (even though it was entirly unconnected with JW stuff).
I agree, of course, that the 'internet community' is not a substitute for real-life family and friends (though having had 'real-life' phone conversation with some lovely posters, and with the opportunity to meet-up with some, I hope, the line is not hard and fast) but sometimes it is easier to share feelings, hurts, hopes and dreams with 'friends' on-line than it is in real life. I find it so, anyway.